Privacy Policy

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Request a solar design consultation
• Fill out contact forms
• Subscribe to our newsletter
• Create an account on our website
• Communicate with us via email or phone

This information may include:

• Name and contact information (email, phone number, address)
• Property details (roof type, energy usage, location)
• Payment information (processed securely through third-party providers)
• Project preferences and requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device information (operating system, screen size)

2. How We Use Your Information

We use the information we collect to:

• Provide solar design consultations and services
• Process your requests and transactions
• Send you project updates and communications
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

3. Information Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, hosting providers). These providers are contractually obligated to protect your information.
• Licensed Engineers: With our licensed professional engineers who need access to your project information to design your solar system.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business (you will be notified beforehand).
• With Your Consent: When you explicitly authorize us to share your information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us at privacy@diysolar.com

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: